Bhubaneswar: 24 April, 2025( pratyusha Bureau ) Salesforce, the world’s no 1 AI CRM today announced its collaboration with Utkal Hospital, the largest stand-alone private-sector hospital inj Odisha, which has become the first healthcare provider in East India to adopt Salesforce Agentforce. Through the implementation of Agentforce and Salesforce Health Cloud, this strategic collaboration aims to drive digital transformation by unifying patient data, automating operations, and empowering patients with self-service capabilities-setting a new standard for healthcare innovation in the region. Utkal Hospital will use a range of Salesforce tools – including Agentforce, Salesforce Scheduler, and Al- powered chatbots – to improve patient engagement and streamline operations. By bringing together patient data from different systems like Hospital Information Management System (HIMS), Electronic Medical Record (EMR), and Excel into a single 360-degree view, the hospital can ensure smoother coordination across its call center, medicine orders, and self-service portals. With deep integration into Utkal’s computer telephony integration (CTI) telephony systems, Salesforce will enable real-time, automated support, significantly reducing dependency on manual processes and enhancing the overall patient experience. Utkal Hospital, with a capacity of 450 beds – including 150 dedicated critical care beds has been a pioneer in adopting advanced technologies to enhance patient care. The hospital’s Department of Cardiac Sciences, equipped with state-of-the-art Cath Labs and Cardiac Critical Care Units, exemplifies its commitment to advanced technology infrastructure. Salesforce’s advanced Al and analytics capabilities, powered by Agentforce, will provide predictive insights and automation to elevate healthcare services. This implementation is being led in collaboration with Salesforce Consulting Partner, Coserve Software Solutions Pvt. Ltd., and will pave the way for future innovations.
